We arrived on February 9th for a 10 day holiday. As soon as the hotel staff found out about our luggage dilemma they bent over backwards to help us. They sent toiletries, sun screen, new deodorant, slippers and robes to our room. The staff even offered to bring us clothes from there homes.
All this to make our stay as enjoyable as possible. Our luggage arrived the following day on the 10th and the holiday was as always amazing.
Our Air Canada travel rep looked into it right away and did his best to resolve the issue rapidly. The issue was resolved the next day with the arrival of our luggage.
Once again many thanks to the hotel and all the staff for making our stay as enjoyable as always! We will be back!